FAQ


Shipping & Returns

Where does Leacarve Ship?
We currently offer worldwide shipping.
What are shipping costs?
We provide free shipping in all the countries.
When will I receive the order?
You will receive the product in 4 - 7 business days. 
How can I track my order?
We provide Tracking Id within 24 - 48 hrs after you place the order.
What are the logistics companies that will deliver my product?
We work with reputed companies like DHL, Fedex and UPS.
How can I return the product?
USA & UK Customers
You can return the product within 30 days of purchase. It should be unused and in proper condition. You can email us and we will send you a return label. We do not cover the cost of returning item back to us.
Please note that customized / monogrammed products are not applicable for return.
International 
We do not accept returns on International Order at this time. All International sales are final.
How will I get the refund?
We will issue the refund once we receive the item. The amount will be refunded by PayPal, Netbanking or Direct Transfer. Shipping costs is non-refundable.

Product

What is the quality of leather used?
We use top quality leather which is used by most of the bigger brands.
Does the bag have shoulder strap?
Yes all our bag comes with a detachable shoulder strap.
Why the colour of leather looks different from website images?
There might be slight variation in colour since leather is natural material and the images are taken under studio light.
Is the Leather water resistant?
Yes, the leather is water resistant. Since we use high quality leather, it does not get affected by water.
Do you provide warranty?
Yes, there is 1 year warranty on all the products. The warranty does not cover normal wear and tear caused by product abuse or neglect.
How to care for my leather bags?
You can clean your bag with a damp cloth. Occasionally you can also use leather conditioner for better care.
Do you provide customization?
Yes we do provide customization and monogram for the bags. But we charge a bit extra for that. You can email us for any customization.
 
              

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